Terms & Conditions

You may use this website to learn about Servicify, review examples and concepts, configure an estimate, contact us and, only where ordering is available, prepare an order. You must not misuse the website, interfere with its security or availability, attempt unauthorized access, submit unlawful or harmful material, or infringe another person's rights.

Seller: FOP Ovcharenko Yuriy Valentynovych, an individual entrepreneur registered in Ukraine, taxpayer identification number 2820218979, postal address: 129B Oleksandra Polia Avenue, Dnipro, 49055, Ukraine. General enquiries: info@servicify.ai. Support: support@servicify.ai.

Information on public pages is general. An estimate, configuration, concept, review page or discussion does not create an order, invoice, payment, entitlement or commitment to start work. We may correct an obvious website or calculation error before a contract is accepted. Any corrected commercial value must be shown to you again before acceptance.

If you create or use an account, you must provide accurate information, keep your access credentials secure and tell us promptly if you suspect unauthorized access. An account does not prove payment and does not by itself activate any website module or delivery work.

Servicify prepares three conceptual design alternatives without charge, with enough description to choose. You select one and send one consolidated description of additional wishes. The preparation target is 5 calendar days after the required information and materials are received; this is a preparation target, not an unconditional guarantee. The concept package is reserved for you for 14 calendar days. Choosing a concept does not oblige you to order implementation, start paid work or accept a completed website.

Unless a separate written licence or paid implementation agreement expressly says otherwise, the concept and transferable rights in it remain with Servicify. You receive a limited right to review it only for deciding whether to order from Servicify. You must not use it in production, copy it for another project, transfer it to another developer, ask a third party to implement it, or create a derivative website from it without written permission. This restriction does not remove any right that mandatory law gives you.

The paid offer combines the Servicify website runtime, the pages and modules selected in the Order/SOW, customer-facing administration and content controls, and managed individual design and implementation. The intended outcome is a complete, working and manageable website within the agreed scope. It is not an instant digital download and not a pure self-service SaaS subscription.

The Order/SOW identifies the exact pages, modules, languages, integrations, customer controls, content responsibilities, infrastructure choices, acceptance criteria, exclusions and handover items. A catalogue item or public example is not included unless the Order/SOW includes it.

The product is a business website using Website Core and supported modules. Custom means a selected combination of available modules, not arbitrary SaaS or custom business-logic development. We check your consolidated wishes and define the selected capabilities, scope, exclusions, price, timeframe and start conditions before payment. Brief clarification is possible. Detailed page planning and implementation begin only after the agreement/Order/SOW is accepted, initial payment is verified and applicable start conditions are met; unlimited free consultation or redraws are not included.

Before a paid order is accepted, we provide the agreement applicable to the verified customer type and enabled country, the Order/SOW, and the relevant withdrawal, early-performance, privacy and data-processing documents.

The complete country-specific agreement states the legal rules for that order. The Order/SOW fixes its commercial and delivery details. A data processing agreement controls personal-data processing where it applies. A separately purchased maintenance schedule controls only that maintenance service. Mandatory law always prevails where it cannot be changed by agreement. The applicable agreement contains the final document-priority rule for the order.

Website implementation starts from EUR 999. Your final total is not determined by that starting price alone. Before acceptance, the Order/SOW shows the exact scope, total price, currency, applicable taxes and unavoidable charges, separately priced third-party or recurring items, and both payment amounts.

The one-time implementation price is split into two equal milestones:

1. the initial 50% is due after the applicable agreement and Order/SOW are accepted and before Start Confirmation; 2. the final 50% is due after the completed website is accepted in the review environment and before production handover, final credentials and release of the deliverable package.

The initial payment also includes 100% of agreed additional services, separately itemized. Recurring charges follow separately agreed terms and are not automatically included in the two implementation payments.

The initial 50% is an advance against the total price. It is not automatically non-refundable. Any amount retained or returned after withdrawal, cancellation, termination or a dispute depends on the applicable agreement, mandatory law, verified payment records and documented work supplied.

A browser return or success page does not verify payment. Payment is recorded only after an authorized manual bank verification or an authentic payment-service event matched to the transaction and checked for settlement. Payment verification alone does not start work, complete handover or activate entitlements.

The implementation clock begins only after Servicify sends written Start Confirmation and every applicable Start Condition is complete. These conditions include:

- approval of the reviewed direction; - acceptance of the applicable agreement, immutable Order/SOW and required data-processing documents; - confirmed pages, modules, scope and objective acceptance criteria; - verified initial payment covering 50% of implementation work plus 100% of agreed additional services; - usable content, assets, access and decisions supplied by the customer; - recorded domain, hosting and launch responsibilities; - a confirmed customer decision-maker; - Servicify capacity and a confirmed start date; - any legally required consumer early-performance request.

For a consumer order, accepting the contract or making the initial payment does not silently request early performance and does not by itself end a statutory withdrawal right. If the consumer wants work to start during an applicable withdrawal period, Servicify uses a separate unchecked request and records the legally required acknowledgment. That request may appear at the checkout or payment step, but it is separate from contract acceptance and payment and is not Start Confirmation. The consumer may instead wait until the applicable period expires. The country-specific documents show the exact deadline and consequences.

The enabled country pack supplies the final checkbox text. The common English meaning is: "I expressly request Servicify to begin the paid implementation before my statutory withdrawal period ends. If I withdraw before full performance, I understand that I may have to pay the proportionate amount legally due for services supplied up to my withdrawal notice."

After the later of verified initial payment and completion of the final Start Condition, Servicify will, within two business days, either issue written Start Confirmation or send a specific blocker notice. The notice identifies the blocker, who owns the required next action and the effect on the delivery schedule. The delivery window starts only on the date stated in Start Confirmation.

The current target outer delivery window is up to 45 calendar days from the confirmed start date. The Order/SOW states the applicable maximum fulfilment date and milestones. Approved changes, unusable or late customer inputs, customer review time, third-party dependencies, agreed suspension and force majeure may pause or revise the schedule only as recorded under the applicable agreement.

Servicify-owned delay must not be described as customer delay. When a required customer action blocks progress, the project record identifies the action, its owner, the start and end of the pause, and any resulting target-date change.

Each paid stage must have a named deliverable, objective acceptance criteria and customer-visible evidence. You may accept the stage, request corrections against the agreed criteria, raise a scoped dispute, or exercise any applicable mandatory right. Silence is not acceptance.

The Order/SOW states a reasonable review period. While a required customer decision or input remains outstanding, the project is paused and the target date is extended by the recorded elapsed customer-controlled pause. Servicify may send reminders, suspend dependent work and reconfirm delivery capacity before resuming. A reminder does not turn silence into acceptance.

Servicify corrects reproducible nonconformities against the signed scope as part of delivery. A new preference, new page, expanded module behavior, changed integration or other additional outcome is handled through a written Change Request that states the price, timing and dependency impact before work is required.

Final acceptance records the implemented website version, not only a concept, snapshot, report or export. Production handover follows the accepted scope, required final payment and the applicable handover record.

Statutory withdrawal and commercial cancellation are different processes. Consumers receive the withdrawal information, deadline, request methods and model form required for the enabled country before acceptance. Mandatory consumer remedies remain available despite project customization, milestone acceptance or these general Terms.

If a consumer validly asks for early performance and later withdraws during the applicable period, the consumer may have to pay only the proportionate amount lawfully due for services actually supplied before the withdrawal notice. Missing required disclosures or early-start evidence may affect what Servicify may charge. The complete first payment is not automatically kept.

After the statutory withdrawal period, cancellation, termination for breach, delay, nonconformity and refund consequences follow the applicable agreement and mandatory law. The Refunds & Cancellation Policy explains the operational request route but does not reduce rights in the applicable agreement or law.

You retain rights in content and materials that you lawfully provide and give Servicify the permission needed to use them for the agreed work. You are responsible for their accuracy, lawfulness and for having the rights and permissions needed for those materials and instructions. The applicable agreement may require a business customer to protect Servicify against third-party claims caused by unlawful customer materials or instructions, subject to the approved claim procedure and mandatory law.

Servicify retains its pre-existing runtime, reusable modules, tools, workflows, know-how and generic components. The applicable agreement and Order/SOW state which customer-specific assets, source materials and third-party licences are included and what licence or transfer takes effect after full payment. These Terms alone do not transfer ownership of Servicify's reusable technology.

Third-party and open-source components remain subject to their own terms. Mandatory rights and remedies are not excluded by this section.

Servicify may suspend access to an ordering or project function where this is reasonably necessary to address non-payment, unlawful use, a security risk or a material contractual breach. The applicable agreement states any notice and cure rights, termination consequences and surviving obligations. Suspension does not convert incomplete work into accepted work or remove mandatory rights.

Servicify must supply the agreed service and completed website in conformity with the applicable contract and mandatory law. Where mandatory law applies, rights to correction, price reduction, termination, refund or other remedies remain available on their legal conditions.

We do not promise a particular business result, search ranking, uninterrupted third-party service, permanent compatibility or universal legal compliance for the customer's business. This does not exclude responsibility that cannot lawfully be excluded or limited. Any permitted exclusions, liability limits and mandatory carve-outs must appear in the complete applicable agreement, not be inferred from these common Terms alone.

Domains, hosting, email, maps, analytics, payment services, fonts and other third-party services may have separate terms, availability, renewal dates and fees. The Order/SOW identifies who contracts with each provider and who owns renewal and operational responsibilities.

The Privacy Policy explains how Servicify handles personal data. Where Servicify processes website personal data on a customer's instructions, a separate data processing agreement may apply. No service can guarantee absolute security, but this does not reduce contractual security duties or mandatory data-protection obligations.

Contact support@servicify.ai first so that we can record and review a service, order or payment complaint. A payment provider may operate an additional payment or chargeback route, but it does not replace the direct Servicify contact or any mandatory complaint route.

The complete agreement for the enabled country identifies the applicable governing-law wording, courts, mediation or alternative dispute-resolution route, required language and any official complaint mechanism. A choice of law cannot remove mandatory consumer protection that applies under the law of the consumer's habitual residence where the relevant legal conditions are met.

The policies accepted for an order remain preserved with its evidence. Updating public text does not retrospectively change an accepted agreement or Order/SOW. Related pages: /privacy, /refund-cancellation, /delivery-fulfilment, /product-review.