Delivery & Fulfilment

This policy explains how Servicify starts, delivers, reviews and hands over a website implementation ordered through an accepted Agreement and Order/SOW. It should be read with the Terms & Conditions, Refunds & Cancellation Policy, Privacy Policy and the documents accepted for the particular order.

If this policy and an accepted Order/SOW differ on project-specific scope, dependencies or milestones, the accepted Order/SOW controls for that project to the extent permitted by mandatory law. Mandatory consumer rights are not reduced by this policy or an Order/SOW.

Servicify delivers the website implementation, pages, modules, responsive presentation, manageable content functions and quality-assurance work listed in the accepted Order/SOW. Website Core starts from EUR 999; additional pages, modules, integrations, hosting and ongoing services are included only when they are expressly selected and recorded.

The standard result is a complete working website that the customer can manage within the agreed controls. The accepted Order/SOW defines the exact features, acceptance criteria, exclusions, third-party dependencies and any customer responsibilities.

Before payment, you choose one of three design directions and send consolidated wishes. We define the supported Website Core/module scope, exclusions, price, timeframe and start conditions. Custom does not mean arbitrary software development. Detailed planning and implementation follow the accepted agreement, verified initial payment and applicable start conditions. Concept preparation targets 5 calendar days after the required materials; concept reservation lasts 14 calendar days. These are separate from the implementation period.

Work is presented in a controlled review environment before production handover. Servicify provides the review links and the instructions needed to inspect the agreed result. After acceptance and the verified final payment, Servicify completes the production handover recorded for the order.

No physical goods are shipped. Domain registration, hosting, paid licences, third-party subscriptions and deployment are supplied only when they are part of the contracted scope. Where the customer or another provider controls an account, the customer remains responsible for providing lawful and timely access.

The delivery window begins only when Servicify issues documented Start Confirmation. Start Confirmation is issued after all applicable start conditions are complete:

1. the Agreement and Order/SOW have been accepted; 2. the concept, pages, modules and project scope have been confirmed; 3. the initial payment covering 50% of implementation work plus 100% of agreed additional services has been verified; 4. the customer has supplied the required content, decisions, access and domain inputs; 5. required third-party dependencies and Servicify delivery capacity have been confirmed; and 6. where consumer law applies and work is requested during a statutory withdrawal period, the separate early-performance requirements have been validly completed.

Signing an agreement, paying an invoice, visiting a review page or selecting a checkbox does not by itself start the delivery clock. A consumer's separate, unchecked early-performance request may be recorded at checkout, but it is not Start Confirmation and is not bundled with contract acceptance or payment.

After the later of verified initial payment and completion of the final start condition, Servicify will, within two business days, either issue written Start Confirmation or send a specific blocker notice identifying the blocker, the owner of the next action and the effect on the schedule.

The standard outer delivery window is up to 45 calendar days after documented Start Confirmation. The accepted Order/SOW may record a shorter target, intermediate review dates or a different schedule for an approved custom scope.

The schedule may be paused or replanned when progress depends on missing or late customer content, access or decisions; an approved scope change; a third-party service outside Servicify's control; a security or legal blocker; or another dependency recorded in the Order/SOW. Servicify will record the reason and the effect on the schedule rather than silently extending the delivery date.

When the customer owns a required next action, the project records the start and end of that pause. The target date is extended by the exact elapsed customer-controlled pause. Servicify-controlled delay is never recorded as customer delay, and resumption may require delivery capacity to be reconfirmed.

Servicify presents the completed agreed scope in the review environment. The customer can compare it with the Order/SOW and report objective nonconformities through the stated review route. Servicify corrects confirmed nonconformities before acceptance. A new feature, page or design direction outside the accepted scope is handled as a scope change, not as a correction.

Acceptance is recorded expressly. A page visit, ordinary use or silence is not treated as acceptance unless a later owner-approved country contract lawfully provides otherwise.

The accepted Order/SOW states the review period and objective criteria. During an overdue customer review, dependent work remains paused. Reminders and escalation do not convert silence into acceptance.

The one-time implementation price is divided into two equal payments. The first 50% is due after acceptance of the applicable Agreement and Order/SOW and before Start Confirmation. The remaining 50% is due after review acceptance and before production handover.

After the final payment is verified, the handover record identifies the delivered version, agreed files and data, production or hosting access, administrator access, applicable third-party notices and the operational responsibilities transferred to the customer. Payment-provider authorization is evidence of processing, not by itself evidence of project acceptance or handover.

The initial payment also includes 100% of agreed additional services, separately itemized. Recurring charges follow their separately agreed terms. Payment timing does not make any payment automatically non-refundable. Your website handover will include step-by-step documentation and short practical video tutorials showing everyday editing tasks on a working demo. Individual live training and staff-led onboarding are not included.

Hosting, domain administration, certificates, monitoring, maintenance, content updates and post-handover support are separate unless the accepted Order/SOW or maintenance schedule includes them. A recurring service starts and renews only under its recorded terms.

The customer is responsible for maintaining the accounts and access allocated to the customer after handover. Servicify remains responsible for any non-excludable obligation that applies under mandatory law.

If Servicify cannot meet a recorded delivery requirement, the parties use the notice, cure, replan and remedy route in the accepted documents and applicable law. Mandatory rights for late or nonconforming services remain available.

Withdrawal, cancellation, refunds and the treatment of work already supplied are explained in the Refunds & Cancellation Policy and the applicable country-specific contract. The first 50% is not automatically non-refundable.

For a delivery or handover question, contact support@servicify.ai and include the order reference. Do not send passwords, payment-card details or production credentials by email.

The immutable version accepted with an order remains linked to that order's evidence. A later public update does not silently replace the accepted version.